Shipping policy
Absolutely. Based on everything we've built for StraySoul, here's the shipping policy I'd use.
Shipping Policy
At StraySoul, every order is packed with care. As an independent Irish streetwear brand, some products are made to order while others are held in stock. This helps us reduce waste and focus on quality over quantity.
Processing Times
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All purchases are made to order : Please allow 3–7 business days before dispatch.
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Limited capsules and pre-orders: Estimated production and shipping times will be clearly stated on the product page.
You will receive a shipping confirmation email with tracking information (where available) once your order has been dispatched.
Estimated Delivery Times
Ireland
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5–9 business days
United Kingdom
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5–7 business days
Europe
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5–10 business days
Rest of the World
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7–21 business days
Please note that delivery times are estimates and may vary due to customs processing or courier delays.
Customs & Import Charges
Customers outside Ireland may be responsible for any customs duties, taxes, or import fees charged by their local authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Tracking
Where available, tracking information will be sent by email once your order has shipped.
Some lower-cost shipping services may not include tracking.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your order.
StraySoul cannot be held responsible for parcels delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible at:
We'll work with the courier to resolve the issue as quickly as possible.
Questions
If you have any questions about shipping or your order, please contact us at:
Thank you for supporting independent Irish streetwear.
From the streets. For the streets.